RESERVATIONS AND PAYMENTS

How can I book directly with you?
Book through our website www.riacentrum.pt or contact [email protected] for direct assistance.

What forms of payment are accepted?
Credit cards (secure online payment).

Non‑refundable rates require full payment at the time of booking.

Can I modify or cancel my reservation?
The standard rate allows cancellation or changes up to 7 days before check‑in. Non‑refundable rates do not allow cancellation. The weekly rate has specific conditions. For bookings made via OTAs, changes must be handled through the platform.

CHECK‑IN / ACCESS TO THE ACCOMMODATION
What are the check‑in and check‑out times?
Check‑in from 3PM till 10PM and check‑out by 11AM.

Early check‑in or late check‑out subject to availability and may incur a fee.

Do I need to complete any form before arrival?
Yes — we send a link for online check‑in (Chekin/Dormakaba) a few days before arrival. The digital key is only issued after check‑in registration is confirmed.

How does the digital key work?
The standard access method is the digital key via the Dormakaba BlueSky App (sent on the day of arrival).

Alternatively, we can provide a physical card at check‑in.

What happens if I arrive outside standard hours?
We can accommodate early or late arrivals — please inform us of your estimated time so we can arrange.

As we do not have a reception, the team will arrange a meet‑and‑greet at the indicated time.

FACILITIES AND SERVICES
What amenities are included?
Studio with private bathroom, equipped kitchen, air conditioning, fast Wi‑Fi, Smart TV, USB‑A outlets, workspace in some studios.

Is cleaning and linen change provided during the stay?
Cleaning or towel change is available upon request for an extra fee.

Is breakfast available?
We offer accommodation only. There are several bakeries and cafés within a few minutes’ walk.

Is there parking in the building?
We do not have private parking. Nearby options: Fórum Aveiro (opposite), SABA Marquês de Pombal (~300 m) and street parking (paid/free zones). In any case, we recommend a brief stop at the bus stop by the accommodation to unload luggage before parking.

SAFETY AND DOCUMENTATION
Do I need to present documents at check‑in?
Yes — we collect identification details (passport/ID) for guest registration or reporting to AIMA‑SEF.

How do you ensure the apartment’s security?
External entry by code + digital key or card for access to the studio smart locks.

The building is monitored in common areas by CCTV.

COMMUNICATION AND SUPPORT
How can I contact the team?
We are available for in‑person support pre‑arrival and during the stay at agreed times.

What should I do if I lose the card or the key doesn’t work?
Inform us immediately so we can perform the replacement procedure.

I didn’t receive the check‑in link — what should I do?
Check spam; if you still don’t receive it, contact us by email, phone or WhatsApp.

What to do in case of a technical problem (TV/Wi‑Fi)?
Contact us immediately — our team will try to resolve promptly; if caused by external works, we will inform you and seek alternatives.

EXPERIENCES AND EXTRAS
Do you offer experiences to complement the stay?
Yes — Moliceiro boat rides, romantic experiences (sparkling wine and chocolates), Ovos Moles tastings, among others. Book together with the studio and tell us your preferences.

Can I request sparkling wine, flowers or chocolates for the studio?
Yes — we offer extras that can be added to the booking (bottle of sparkling wine, box of chocolates, etc.) for an extra charge. Book in advance or tell us on arrival.

LONG‑STAY / STUDENTS
Do you accept monthly stays or contracts for the academic year?
The accommodation operates on daily rates. Additional discounts may apply for stays longer than 7 or 28 days.

ACCOMMODATION POLICY AND MAIN RULES
Smoking, vaping or using e‑cigarettes is prohibited in all indoor areas.
Pets or companion animals are not allowed.
The accommodation is not accessible for people with reduced mobility.
Access to the studios is by stairs only.

Still have questions?
If you didn’t find an answer, send us a message by email or WhatsApp.
We will respond quickly so your arrival and stay are perfect.